Duck Creek Technologies, Inc.

Experienced: We have a network of experienced, motivated and knowledgeable support staff that allows you to virtually extend your in-house expertise and implement our solutions with confidence.
On-Call: We provide 24x7 support and dedicated account management.
Dedicated: You'll always work with a qualified representative with whom you have an established relationship.
Knowledgable: All account reps have been certified on our products and are required to update their product knowledge on a continuing basis.
Mission Critical: When you have an issue which threatens business critical operations, our team will stay with you until it is resolved.
Automated: Automated Issues Submission Process - don't worry about your emails not being received or opened or leaving voice mail. Your issues go directly and immediately to your account representative who will respond with an acknowledgement.
Integrated: A closely knit support team including Account Representatives, Product Support, Developers and Quality Assurance professionals provide a coordinated response to your issues with the right specialists engaged from the beginning-including product support as well as platform development.
Simple: One fee covers Support, Enhancements, and Version upgrades.